You can place your order through our secure online shopping cart system or you can simply call Customer Service at Toll Free 1-706-278-0077. Our office hours are Monday through Friday 9:00 - 5:30 Eastern Standard time. The web site is open 24 hours a day every day!

TotalRecognition.com offers all convenient shipping methods. Most orders which have products that we produce in-house will be shipped within 3-10 business days.Orders for products produced by our manufacturors such as promotional products and apparel may take up to 14 business days to ship.If you have a specific time frame for delivery, please let us know at the time you place your order and we will try our best to meet your requirements. UPS is our preferred method of shipment but we can ship by any carrier you wish in addition to using your shipping number and information to allow your carrier to bill you directly. This allows you to take advantage of pre-arranged discounts with your carrier.

Note: The following delivery dates are in addition to the normal production time agreed upon by Total Recognition and you the client.

• UPS Ground (Standard Delivery): delivery in 1 to 5 days depending on the shipping destination in the continental United States.
• UPS Three Day Delivery: delivery in 3 business days anywhere in the continental United States.
• UPS Two Day Delivery: delivery in 2 business days anywhere in the continental United States.
• UPS Next Day Delivery: delivery on the Next business day.

Shipping fees are automatically and accurately calculated by the cart during the checkout process. The fees are based upon the total weight of the products being purchased, the preferred shipping method and the destination of the shipment.

Click on “Estimated Shipping Charges” on the Shopping Cart page after placing the items in the Shopping Cart. Simply enter the State and Zip Code of the shipping destination to have the costs calculated for you. If you have any questions or need additional assistance, please contact us at 1-706-278-0077or by e-mail message to awards@totalrecognition.com

TotalRecognition.com is committed to delivering complete customer satisfaction. We stand behind the quality of every product we offer. If for any reason you are not 100% satisfied with your order, please contact us at 1-706-278-0077 or email us at awards@totalrecognition.com. We will promptly exchange the item(s) or issue a full refund of your purchase price.

Please understand that personalized items cannot be accepted for return. Cancellations must be made within 24 hours of placing your order. Shipping fees are not refundable and all returns/exchanges must be made within 30 days of receipt.